terms and conditions


The site is owned and operated by THE OLFACTORY NEW ZEALAND. The following terms of use apply to all access to and use of this site. By continuing to use this site, you agree to any amended Terms and Conditions.  Please read our Terms and Conditions carefully before using this site. The Olfactory Limited, will be referred to hereafter as THE OLFACTORY.


All content found on www.theolfacotrynz.com is owned by THE OLFACTORY. No content, images or coding may be copied, downloaded, reposted, redistributed or altered without the express written permission from THE OLFACTORY. We require prior approval for any use of our trademark, logos or images. If you wish to make a request please send this to virginia@theolfactorynz.com and we will review it as soon as possible. Such use constitutes a direct violation of our international trademark and copyright rights, and may result in legal action. Content we post on our Facebook and/or Instagram may be shared without prior consent, but must not be altered in any way. If you are using any THE OLFACTORY images from Facebook or Instagram, please respect our creative license and photo credit THE OLFACTORY.


While THE OLFACTORY has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. THE OLFACTORY only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. THE OLFACTORY may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact THE OLFACTORY at virginia@theolfactorynz.com.

To the extent permitted by law:

All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. THE OLFACTORY will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.


This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.


All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by THE OLFACTORY (or the relevant content supplier). THE OLFACTORY is the exclusive owner of all rights in the compilation, design and layout of this site.


We recommend before using any of THE OLFACTORY products that you seek professional advice should you have specific skin concerns. What’s more, we encourage all customers to first test THE OLFACTORY products on their skin using our sample vials before continued use. Advice and information provided throughout our site is to be used in a general nature and does not replace professional advice. We take no responsibility for any loss or damage from its use.


Whilst THE OLFACTORY products are natural and free from harmful elements, we are realistic about the fact that everyone’s skin is different. In the unlikely event your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us. If we identify the products described have caused a skin reaction, we will exchange the product, create a credit or provide you with a full refund. Reaction returns must be reported within 14 days of purchase and must not be more than 20% used.


All prices are quoted in New Zealand Dollars (NZD) on the website and in any other correspondence. All prices and availability of the products listed on the site are subject to change without notice.


THE OLFACTORY will not ship any goods ordered until payment has been received in full.


THE OLFACTORY recommends that consumers test products to ensure suitability to skin before purchasing. By purchasing any of THE OLFACTORY products, consumers understand the usage of these products is done so at their discretion. 

In accordance with our obligations under the Consumer Guarantees Act 1993, we will accommodate a credit, refund or replacement if one of our products is faulty, is damaged when it arrives or if, in rare circumstances your product causes an allergic reaction. 

In the above instances, please contact us immediately at virginia@theolfactorynz.com (within 14 days of receipt). Proof of purchase is required, and the product must not be more than 20% used. You are responsible for any shipping costs incurred when sending items back to us.


Once an order has been placed and paid for there is no cancellation on the purchase order.


Please see our Shipping Policy here


Please see our Privacy Policy here.


If you have any enquiries regarding these Terms and Conditions, please contact us at virginia@theolfactorynz.com.


THE OLFACTORY reserves the right to modify, update, change or replace these Terms and Conditions at any time, without prior notice. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.